Frequently Asked Questions

You can find our vape store at 445 Richmond St., Chatham, ON N7M 1R2. Stop by our Chatham location to browse our selection and speak with our knowledgeable staff.

Yes. You must be 19 years of age or older to purchase vaping products from our store. Valid identification may be required.

Yes! We’re happy to welcome your four-legged friends into our store, provided they are comfortable and well behaved around other customers.

We stand behind the quality of the products we sell. If you believe your purchase has a defect or there is an issue with a product, please contact us so we can discuss the situation and determine the appropriate solution. All returns require a receipt.

Vaping products are intended for adults who already use nicotine or are looking for an alternative to traditional tobacco products. Vaping is not risk-free and nicotine is addictive.

If you are pregnant, nursing, or have an existing health condition, speak with a healthcare professional before using vaping or nicotine products. Vaping products are intended for adults only and should never be used by children or youth.

Most vaporizers use a rechargeable battery to power a heating coil. When activated, the coil heats the e-liquid, producing an aerosol that the user inhales.

Depending on the device, vaporizers may also include electronic controls and built-in safety features designed to help regulate temperature, power output, charging, and other functions.

Nicotine is an addictive substance naturally found in tobacco plants. It is responsible for much of the dependence associated with tobacco and nicotine products.

Nicotine can temporarily affect alertness, attention, and mood, but regular use can lead to dependence and withdrawal symptoms when you stop using it.

Most e-liquids contain a combination of propylene glycol (PG), vegetable glycerin (VG), flavouring, and nicotine, although ingredients can vary between products.

PG and VG are commonly used as base ingredients in a variety of consumer products. Flavourings are added to provide different tastes, while nicotine is included in products that contain nicotine.

Always check the product packaging for specific ingredient and nicotine information.

Ohm’s Law describes the relationship between voltage, current, and resistance. Understanding this relationship is particularly important when using mechanical mods or rebuildable atomizers.

The basic formula is: Amps = Voltage ÷ Resistance

When using a mechanical device, it is important to understand how much current your coil will draw and ensure that it remains within the safe operating limits of your battery.

Using a battery beyond its rated capabilities can cause overheating, battery failure, or other serious hazards. Always understand your device, coil resistance, and battery specifications before using a mechanical mod.

Most vaping devices use lithium-ion batteries, which require proper handling and storage.

For safer battery use:

• Never carry loose batteries in a pocket, purse, or bag where they can come into contact with metal objects.
• Inspect batteries regularly for damage, including torn or damaged wraps, dents, corrosion, or other signs of wear.
• Do not use or charge a damaged battery.
• Store loose batteries in a proper protective battery case.
• Use the correct charger and follow the manufacturer’s charging instructions.
• Replace batteries that show signs of damage or significant wear.

At Vape Vault, battery cases are available free of charge when you purchase two or more batteries.

Health authorities recommend avoiding nicotine and vaping products during pregnancy. If you are pregnant, planning to become pregnant, or nursing, speak with your doctor or other healthcare professional for personalized advice.